Report Finds Retailers Need to Attract Staff with Digital Skills to Boost Productivity

UKCESA report by the UK Commission for Employment and Skills highlights that recruiting technically skilled people and upskilling the existing workforce will be crucial for the retail sector to take full advantage of the changing landscape. Skilled workers are in short supply as many choose careers other than retail, and nearly one in five retail establishments reported skills gaps. UKCES’s research says that the sector needs to improve its image, develop clear progression routes and promote opportunities to use technology-based skills in a higher-level retail career to undergraduates and graduates.

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