European e-Government Services Still Need to Improve

Almost half (46%) of European Union citizens go online to use e-government services but many of them said they are more satisfied with online banking and online shopping than they are with online public services, the eGovernment Benchmark 2012 report reveals. According to this recently published report the most popular services were declaring income taxes, moving or changing address, and enrolling in higher education and/or applying for student grant. The eGovernment Benchmark 2012 report surveyed 28,000 internet users across 32 countries on behalf of the European Commission's DG Connect. The Digital Agenda for Europe aims to increase the use of e-government services to 50% of EU citizens by 2015. More on the e-Government Benchmark 2012