Workers' Lack of ICT skills can Contribute to a Productivity Loss of up to €19.3 Billion per Annum

Dutch workers spend on average 8% of their time trying to resolve issues relating to the use of technology in the workplace, resulting in a productivity loss of up to €19.3 billion per annum. In the case of lower-skilled workers this figure rises up to 10% of their working hours. These are some of the key findings of the recent study ‘CTRL ALT DELETE Lost Productivity caused by IT Problems and Inadequate Digital Skills at Work’ (currently only available in Dutch), published by the University of Twente in the Netherlands and co-commissioned by ECDL Netherlands. Read the ECDL Foundation Press Release